When Design Meets Ops

In this episode, we explore the creative parallels between our product design and operations disciplines. While we all need to lean into our discipline-specific tools and frameworks, there are many similarities in how our entire organization approaches collaboration, trust-building, problem-solving, and more. Moreover, we also all share a desire to build more empathy and understanding in the world, and avoid creating unintentional blind spots by over-indexing on any one particular design tactic or pattern.